Don't settle for customers who come "cheap and easy." The advice to "Pick the Low Hanging Fruit" is an antiquated holdover from a far less connected and competitive era. You deserve far better. Discover a clear and compelling new strategy to define and grow relationships with customers who are truly "Ready, Willing & Worthy" of your unique value.
"Once upon a time it was the job of a business to supply “quality and value," but those fairy-tale days are over." Today, all sorts of companies are competing to transform mere customers into vigorously engaged communities. Intense customer loyalty isn't just for companies like Apple and Harley-Davidson anymore. Matt Lehrman shares 5 essential strategies to gain and sustain your customers' most fervent support. What are you waiting for? If you’re not diligently pursuing your customers' loyalty, someone else surely is.
"Are you ready to imagine the business possibilities of your future?" We live in times of dramatic change and incredible opportunity - fueled by technology, demographics, economics and much more. Matt Lehrman stretches your capacity to anticipate, recognize, and adapt to change via a series of thought exercises that energize management teams, company retreats, association gatherings, and business planning meetings to think beyond the constraints & imperatives of today. (These exercises improve mental flexibility - sort of like yoga for your business brain. Thankfully, stretchy pants are not required.)
"What do your customers want most from you and your business?" You’re invited to a candid, thought-provoking, and entirely unscripted conversation with your own real customers and actual representatives of your target market. Facilitated by Matt Lehrman, there is no one-way mirror - in fact, there's no distance at all - between you and this unfiltered focus group. You are live and in-person for a direct opportunity to seek answers to the most sensitive and profound questions you’ve ever wanted to ask your customers.
Discover your company's power to inspire truly legendary customer loyalty. Jam-packed with actionable strategies, you and your team will emerge from this training as champions of customer engagement, with the ability to apply a cohesive framework to your responsibilities to attract new customers; deepen their relationships, cultivate business for the future, diversify your clientele and offer a quality of engagement that is both mindful and purposeful.
"There is no doubt from the conference evaluation that you were the star of the show. Words like, ‘inspirational,’ ‘motivating,’ and ‘captivating’ came through strongly."
“I brought our whole executive team based on sitting through this two years ago. I felt it was important for them to hear it like this, directly.”
“Matt’s very good at encouraging positive brainstorming and thinking about how to translate ideas into actual actions.”
"This is the best workshop I have attended ever. I feel like I just took a 3 credit college course in 3 hours."
"I didn’t really have the time to attend this session. Turned out to be the best 3 hours of my week."
"Fabulous, the concepts can apply to any industry that relies on a clientele that you want to have repeatable business with."